Fix a problem

Return to the last checkpoint you completed, then use the matching recovery below.

Fluent's plugin page does not show Install plugin

Sign in to ChatGPT, then reopen Fluent's plugin page. If a workspace administrator manages your ChatGPT account, plugin installs may need to be allowed for your workspace. If the button still does not appear, email [email protected] with the account and step where setup stopped.

Fluent sign-in opened, but OAuth did not return to my AI app

Open the connection from your AI app again. Complete sign-in and approval in the same browser where you started setup.

The plugin is installed but Fluent is not active

1. Open ChatGPT Plugins.
2. Open Installed → Fluent.
3. Choose Try in chat, or type @Fluent in a new conversation.
4. Ask: @Fluent Check my Fluent account and tell me which areas are ready.

Fluent works in ChatGPT but Codex looks stale

Start a new Codex task and type @Fluent. If Fluent still shows old tools, restart Codex so it reloads the shared plugin library.

Claude shows Fluent as connected but it is not available in chat

Open Claude Settings → Connectors, open Fluent, and reconnect it. Start a new conversation after approval.

My email sign-in link opened the wrong browser

Return to the browser where setup began, request a fresh sign-in link, and open that link in the same browser. Sign-in links expire after 15 minutes.

I started on mobile

Continue on your phone. Fluent installs from its ChatGPT plugin page on mobile and computer alike; the guided steps stay at Fluent's ChatGPT + Codex setup.

My Fluent account needs attention

Open Manage account to see the current setup milestone. Email [email protected] with your account email, AI app, and the time the problem occurred if the account page cannot recover the connection.

I am not sure a change saved

Ask your assistant to reopen the item before repeating the change. A failed refresh does not necessarily mean the save failed. Check that you are signed in to the right Fluent account.

If you added several items at once, ask to see your closet and check which ones saved. Keep the ones that saved and ask to add only the missing ones.

I cannot edit a detail I can see

Available controls vary by AI app, and some sourced product details are not directly editable. Ask your assistant whether it can make the specific correction. If it cannot, keep the original record and describe the problem when contacting support.

My assistant answered without using my closet

Start a new conversation and mention Fluent in your request, for example @Fluent in ChatGPT or Codex. Then ask:

Check my Fluent closet first. What should I wear for Friday drinks?

If the answer still doesn't use your closet, follow the connection checks above for your app.

My closet looks empty or is missing items

Confirm you connected the same Fluent account you used before. Each Fluent account has its own closet. Ask your assistant to show your closet; if items are still missing, add them again or contact support before replacing anything.

A photo did not attach

Try the photo again in a new message, one item at a time. If your app cannot read the file format, export the photo as JPEG or PNG first. You can save an item without a photo and add one later.

Still stuck

Email [email protected] with:

• your account email
• the AI app you chose
• the setup step you reached
• the exact message on screen
• roughly when it happened